Faqs
Products
Are your collars adjustable?
Yes! Every collar in our range is fully adjustable. To ensure the perfect fit for your adventurous companion, please check our sizing guide and measure your pup's neck before ordering. A proper fit means more comfortable adventures together!
What are the D-rings on your collars made from?
We take durability seriously. All our collars feature high-quality stainless steel D-rings coated in anti-corrosion black paint, that won't rust, no matter how many puddle-splashing adventures your four-legged friend embarks on.
What exactly is a double-clip lead?
Our clever double-clip lead design keeps both you and your adventure buddy comfortable on your walks. It features two separate hooks - one creates your handle while the other attaches to your pup's collar. You can quickly unclip the handle without removing the lead from your dog - perfect for those moments when you need to tie them up outside the coffee shop after your morning hike! Plus, with two D-rings along the length, you can easily adjust the lead shorter for training sessions or busy trail walks where you need your pup closer to you.
Are your products eco-friendly?
Absolutely! We are passionate about sustainability. Our collars, leads, and accessories are crafted with eco-friendly materials, fully or partly made from recycled plastic bottles and designed to last, reducing waste and keeping our planet green for future adventures.
How do I clean your collars and leads?
Our products are designed for easy cleaning. Simply wipe down with a damp cloth or rinse with water after those muddy adventures. For tougher stains, use mild soap and water, then let air dry.
Do you offer products for small breeds or puppies?
Yes, our adjustable collars and leads are perfect for smaller breeds and growing pups. Check our sizing guide to find the best fit for your little adventurer.
What makes your products better for active dogs?
We’ve designed our products with adventurous pups in mind. From rust-proof stainless steel hardware to durable materials that withstand rough play and outdoor elements, our gear ensures your dog stays safe and comfortable no matter where your adventures take you.
Can I use your leads for training my dog?
Yes! Our double-clip leads are ideal for training sessions. The adjustable length helps with close control, while the sturdy design ensures safety during leash training and recall practice.
Orders, Shipping & Delivery
What are your shipping costs?
We keep it simple:
- Standard shipping: $10 flat rate
- FREE shipping on orders over $100
- Local pickup available at no cost
How do I arrange collection from your store?
It's easy to pick up your order:
- Select the 'Local Pickup' option at checkout
- Wait for our email with collection instructions
- Pop by our warehouse to collect your eco-friendly goodies!
How long will it take to receive my order?
We aim to dispatch all orders within 1-2 business days. Delivery times vary depending on your location:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Do you offer international shipping?
Yes! We ship to the US, Canada, NZ, Europe and Japan! Please see the rates and details under the shipping information on our website.
What if I need to change or cancel my order?
If you need to make changes or cancel your order, contact us at wetdogandco@gmail.com as soon as possible. We’ll do our best to assist you, but changes may not be possible once the order has been shipped.
Do you offer gift cards?
Yes! Give the gift of adventure with our e-gift cards, available in various denominations. Perfect for birthdays, holidays, or just because.
Returns & Exchanges
What is your return policy?
We want you to love your purchase. If you’re not 100% satisfied, you can return your item within 30 days of receiving it, provided it’s unused and in its original packaging. Check out our Returns Policy page for more details.
Can I exchange an item for a different size?
Yes! We’re happy to exchange items for a better fit. Just send us an email at wetdogandco@gmail.com to start the process. Please note that the customer is responsible for return shipping costs.
What if my product is faulty?
We stand behind the quality of our products. If you receive a faulty item, contact us atwetdogandco@gmail.com with your order details and photos of the issue, and we’ll make it right with a replacement or refund.
About Wet Dog & Co.
Where are your products made?
We’re proud to design all our products in Australia and made in China. Our manufacturing partners are carefully selected to ensure ethical practices and premium quality materials.
Do you support any charities or causes?
Yes! We run selected campaigns where we share a portion of our revenue to support local animal shelters and conservation initiatives. Follow us on socials or sign up for our newsletter to be updated on when and where we will donate next!
How can I stay updated on new products and promotions?
Follow us on Instagram and sign up for our newsletter for updates on new launches, special offers, and tips for adventurous pet parents.